Aria Health, the booking platform for a clinic network.
Network of 14 clinics specialised in ophthalmology and dermatology across New Mexico. Unified multi-site, multi-practitioner booking platform with ModMed and athenahealth calendar sync. HIPAA compliance integrated from scoping, annual security risk assessment.
“We had 14 different booking systems. Today one, and our patients can book at any of our sites without calling three times.”
Unify 14 heterogeneous booking systems.
Each clinic in the network used its own booking software (ModMed, athenahealth, paper diary). Patients had to find the clinic before finding a slot. Direction had no consolidated view. Goal: a common front platform, sync with legacy tools, and a real-time pilot dashboard.
HIPAA compliance · bi-directional sync with third-party calendars.
All health data hosted in the US, with vendors bound by a BAA (Business Associate Agreement). Bi-directional sync with ModMed and athenahealth: every booking made on Aria Health surfaces in the legacy system, and vice-versa. Time-conflict handling, practitioner buffer windows, specialty rules.
HIPAA hosting · adapter pattern · real-time dashboard.
AWS hosting on HIPAA-eligible services. Adapter-pattern architecture: each legacy system has its own adapter, the internal API is unified. Booking engine with distributed locks to avoid double-bookings. Real-time direction dashboard with occupation rate per practitioner, per site, per specialty.